Wellcare / Centene Annual Certification Training (ACT) Practice Test 2025 – Your All-in-One Guide to Certification Success!

Agents may be authorized to assist authorized representatives of beneficiaries under certain conditions because these representatives are specifically designated individuals who have the authority to act on behalf of the beneficiaries. This arrangement allows the representatives to make decisions, submit forms, and interact with health plans regarding the beneficiary’s care and coverage.

Authorized representatives can include family members, friends, or advocates who are given permission by beneficiaries to handle their healthcare-related matters. This ensures that individuals who may not be able to communicate or make decisions for themselves, due to various reasons such as age or health issues, still have support in navigating healthcare options and access.

The other groups, while potentially relevant in some contexts, do not have the same level of authorization. Beneficiaries with previous enrollment and all eligible health plan members do not inherently grant agents the ability to assist without explicit authorization. Dependent family members may seek assistance, but they do not automatically hold the same status as an authorized representative unless specifically designated by the beneficiary. Thus, the authorized representatives stand out as the primary group under which agents are permitted to operate with authority.